Manage Inbox Notifications
Customize your notification settings for a better user experience. Depending on your role in the team, you can enable notifications for — Incoming Tickets Incoming Messages Browser Alerts Go to Settings > Notification Settings to create your custom notification settings. Message Ticket Message A Message is a customer query coming from every channel. Ticket A…
Understand Chat Features
Learn about different chat features to respond to your customers in a more friendly way. This is what the chat field looks like in your inbox. Common Chat Elements 📄 Notes 😄 Emojis 📸 Image 📄 Notes Use Note as a self-reminder while having conversations with a customer. The customer won’t be able to view…
Manage Tickets
Learn how to assign, resolve, or tag tickets for efficient ticket management. Assign a Ticket Learn how to assign a ticket by default or manually, and reassign a ticket. Ticket Assignment Rules Any agent in the team can reply to an unassigned ticket. No other agent or chatbot can respond to a ticket while the…
Explore the Automation Tab
Understand different elements in the Automation tab to get started with chatbots. From the left panel, go to the Automation tab. This is what an empty tab looks like. On the left top, you can switch between your channels. For now, let’s stick with Messenger to understand what’s going on. Rules You will see this…
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